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Top Frontline Workers

Each year, the Colorado tourism industry nominates tourism employees to be recognized as Top Frontline Tourism Workers in celebration of National Travel and Tourism Week. These nominees are people who do an outstanding job of welcoming visitors to our state and providing them with the best experiences possible. The Colorado Tourism Office and tourism industry would like to thank and recognize these 2021 Top Frontline Tourism Workers for their dedication and hard work in attracting visitors to Colorado.

 

 

 

Logan Bartek, Glenwood Springs
Logan has been instrumental in developing the reservation system and operational plans for the Hanging Lake and Maroon Bells managed recreation areas. His uncanny understanding of visitors' needs and the resources available have made for an excellent visitor experience at two of Colorado's iconic landmarks. During the recent COVID-19 restrictions, he developed a social-distancing plan that still allowed for great customer service. His attention to detail and staff training allowed the visitor to still visit these remarkable areas, which received more than 150,000 visitors with no COVID-19-related cases among frontline staff or customer tracing.


 

 

 

Jake Buck, Black Hawk
As an inherent part of Jake's job, he hosts guests from all over the country who are visiting Ameristar in Black Hawk. He is passionate about showing his guests the best Colorado has to offer and goes the extra mile to provide great guest service. He is a true ambassador for Colorado.

 


 

 

 

Joey Casanova, Arvada
Joey is someone who always says "yes." Yes to supporting the community, yes to new ideas, yes to great service. Joey never stopped working when the shutdown began. He headed into Steuben's to work take-out, create safety protocols and pack up meals for frontline workers. As things have opened up, Joey has continued to run the food truck, delivering meals to non-profits while serving as GM at Steuben's Arvada. Joey can put a smile on anybody's face. Between his constant high fives (air fives now), infectious laugh and contagious energy, you can't help but be happy around him. He is loyal, committed, and hardworking. He never shies away from a long day to support his team. He constantly creates regulars at Steuben’s, remembering names, faces, standing orders and connecting with guests.

 

 

 

Jenna Gallas, Manitou Springs
Jenna is the event coordinator for the Manitou Springs Chamber of Commerce, as well as event coordinator and co-owner of the Armadillo Ranch, a live-music venue. She also sits on the Parks and Recreation Advisory Board. Before COVID-19, you would see her on every early-morning news spot for Manitou Springs events, hosting local award shows, and bringing big-name artists to town. During this last year she has had to completely upend the definition of her job due to COVID-19, fluidly working with all members of the chamber and the city to help provide much-needed economic and social support to local businesses and residents when things were very uncertain. She completely embodies the spirit of Manitou Springs.

 

 

 

 

Alicia Geib, Parachute
Alicia always has a positive attitude. Candlewood Suites receives compliments from guests on a regular basis about how wonderful she is and her ability to always make them feel at home. She will stay late if she is needed and always willing to go the extra mile — not only for her guests, but her coworkers too. She is a true example of great customer service and guest survey scores reflect her hard work.

 

 

 

 

 

Halka Herd, Snowmass Village
Halka exemplifies the qualities of an executive housekeeper at Viceroy Snowmass and has been steadfast through the ongoing COVID-19 crisis. She has proven her ability to be agile in the ever changing landscape of regulations and process changes. Halka is a true leader. Halka possess such a positive rapport with her team. She is a practitioner of servant leadership. She can often be found cleaning and inspecting rooms and public areas along side her team. She is approachable and has an infectious positive attitude that has been a major asset during these difficult times. She is a joy to work with and truly personifies hospitality.

 

 

 

 

Christian Lindblom, Breckenridge
Countless stories have come from Grand Colorado on Peak 8 about Christian's dedication to Colorado-style hospitality. From driving guests in his own car to DIA during a snowstorm to giving a guest his shirt for a virtual board meeting, Christian's service to guests and the travel industry is unparalleled.

 

 

 

 

 

Carla McCoy, Durango
Carla worked for the Durango & Silverton Narrow Gauge Railroad for more than 18 years, holding many positions over the years with some form of front-of-house customer service element. She is not only a professional, capable, customer-service rockstar, she is also hilarious. She keeps the office environment upbeat and smiles on coworkers' faces all day — even on those "Why am I in this business?" crazy workdays.

 


 

 

 

Brenda Rojo-Hare, Limon
Brenda provides service with a smile and is always happy and energetic. No matter who she's talking to at Limon Express, Brenda treats visitors all like five-star guests. She injects humor and fun into every guest interaction. When she's not covering shifts, she's covering other areas of the hotel in addition to her own duties. Since COVID-19 struck, she has dedicated long hours to ensure our guests had a great place to stay.

 

 

 

 

Chad Scothorn, Telluride
In the face of COVID-19 and its myriad challenges, Chad guided his Cosmopolitan from an exclusively indoor fine-dining establishment into an innovative hub of dining flexibility and creativity — a transition that required learning the ins and outs of to-go meals, reheat-and-eat packaging, labeling, food-safe reusable containers, outdoor dining, takeout apps and retraining his entire team. Chad drove around town for three weeks, masked and gloved, giving away many different types of bread he’d baked to learn what people liked most before reopening for takeout in the spring of 2020. Switching from indoor fine dining to takeout was a massive adjustment for him and the staff. But, doing this enabled him to keep staff employed.

 

 

Other Nominations

Congratulations to all the other frontline workers who were nominated for this award. We appreciate all you do for the industry and for our visitors. You are the face of Colorado and of our industry. 

Alyssa Townsend
Amanda Krost
Azucena Corral
Brien Smith
Chad Harris
Chase Culver
Eliot Erck
Frank Slater
Gail Conroy
Genevieve Belou
Heather Hidalgo
Jessie Mathis
Joshua Mascarenas 
Justin Salazar
Kay Rottenberg
Kiera Lynn
Lisa Mutz-Nelson
Lynda Larsen
Maggie Basler
Richard Rhody
Scott Steffek
Shawna Valdez
 

See Previous Years' Honorees >>